MAINTENANCE PLEDGE. FOR YOUR PEACE OF MIND.
Our exceptional service starts before you even move into one of Northwood Ravin’s apartments. Before you ever set foot in your new home, we will go through it with a fine-toothed comb. Before you call it home, your apartment will pass a detailed inspection. If it’s not right, we fix it.
Residents: If you do have a problem, you can submit a service request online or contact your community directly. Click here for a listing of our communities.
But when something's not right, we invite you to contact NWR Cares. We are here to help!
BUT WHEN SOMETHING’S NOT RIGHT…
Sometimes it can be a little thing, something that’s just not quite right. Sometimes it’s more serious. Whatever it is, we want to make it right. And we want you to be happy ASAP, not next week.
EVERY MAINTENANCE CALL IS TREATED LIKE A TOP PRIORITY.
From the moment you call, your concern is our concern. During business hours, our friendly, professional management staff will respond to your call. The information you give us will be entered into our computer, and we will track the progress of your service request to make sure it is completed quickly and professionally.
OUR SERVICE TEAM IS FRIENDLY AND PROFESSIONAL.
When a member of our service team knocks on your door, you’ll know who they are. If they enter your apartment when you’re not there, they hang a tag on your door while they’re inside so you won’t be surprised to find someone in your home. When they leave, they will leave you a report detailing the status of the work they came to do, and they clean up after themselves.
AN OUNCE OF PREVENTION…
To prevent problems, our service team performs routine preventative maintenance.
24-HOUR EMERGENCY MAINTENANCE.
Your pipes freeze and burst. Yikes! Emergencies like this happen, and they don’t always happen 9-5. Have a serious problem after hours? You call – we come, regardless of the hour.
THAT’S JUST ON THE INSIDE…
You won’t just be proud of your home on the inside; the outside will look great too. The Northwood Ravin standard is to provide beautiful landscaping with lots of trees, flowering shrubs, plenty of flowers, and lush green grass.
We can offer a maintenance service this good for two reasons: First, when someone moves out, we return the apartment to move-in condition. And finally, we have a top-notch service team. They know their stuff and they care. You’re paying for service, and we’ll make sure you get it.
• North Carolina Resident Green Guide (will get you link)