Behind The Build with Gordon Flack

Gordon Flack, the Community Manager at Townhomes at Bridlestone and Elm in South Charlotte, has a unique journey that led him to property management. With a background in hospitality and a passion for both people and analytics, Gordon has found his niche in creating a welcoming and efficient community for residents. His story is one of adaptability, dedication, and a genuine love for his work. 

From Hospitality to Property Management: A Career Inspired by Fate 

My work experience was primarily rooted in hospitality, where I was encouraged to apply for a concierge job with Northwood Ravin. I enjoy working with people, but I also love the analytical part of property management and gravitated towards that side over the years. 

A Day in the Life at Townhomes at Bridlestone 

I like to start with a pulse check with my team, identify opportunities from yesterday, and set goals for today. Then I do a site walk – Bridlestone is a gorgeous community, and this part of the day invigorates me for the rest. After that, no day is typical, but I know my team is ready for any challenge! 

The Rewards of Impacting Residents’ Lives 

Making an impact with our residents’ homes is incredibly rewarding. Rent is typically someone’s biggest monthly expense, and ensuring the resident experience exceeds the value they pay is a priority for me. 

Engaging with the Community at Bridlestone 

We’re a very pet-friendly community, and I love seeing residents walking their dogs around the community and starting a conversation with them. Our office is inside the clubhouse, so we get a chance to check in when people come for their morning coffee or for a resident event. 

Memorable Experiences and Success Stories 

I love being able to help many of our residents relocate from all across the country and feel at home here. Whether it’s families moving cross-country or professionals starting their careers in Charlotte, I’ve had the opportunity to make their transition an easy one. Seeing their excitement and relief when they realize they’ve found the right home is incredibly rewarding. 

Essential Skills for Property Management Success 

Adaptability is essential. Every day is different, and you need to be able to handle a litany of personalities, expectations, and responsibilities. 

The Friendly Atmosphere at Townhomes at Bridlestone 

I love the friendly atmosphere. It’s rewarding to build relationships with residents and help them find a home that truly fits their lifestyle. Plus, the outdoor spaces encourage people to connect, and being part of that positive environment is something I value. 

Building Strong Relationships in Property Management 

Make sure you know how to build strong relationships. In a world that is getting inundated with AI, the human connection is something that can’t be overstated in property management. Connecting with people, understanding their needs, and creating a positive experience is an unmatched expertise in this industry. 

Preparing for a Role in Property Management 

I’d recommend a solid base in customer service or hospitality as you are interacting with all different types of people every day. Learning time management and organizational skills is also key since you’re balancing multiple tasks at once. 

Personal Interests: Crosswords and Traveling 

I love doing crosswords and traveling. My goal is to have a crossword published in the NYT in the next year! I usually end up traveling all through the southeast because I like to stay warm. 

The Growth of the Ballantyne Area 

One thing I’d like to add is how special it is to be a part of the growth in the Ballantyne area. Not just at Bridlestone, but also with the new Ballantyne Townhomes at Elm Lane. Being a part of the development along with new businesses, restaurants, and entertainment options is something special. 

What Makes Townhomes at Bridlestone Special 

Being a Northwood Ravin Signature Community, Bridlestone shines in its details. The townhomes offer beautiful, functional spaces that truly feel like home. The residents and the team contribute to such a positive environment. Being a part of the growing community has been such a fulfilling experience.